A: PawSwap has strict guidelines and a code of conduct that all members must adhere to. Additionally, members can leave reviews and ratings to maintain a high standard of care within the community. Always provide detailed care instructions for your pet to ensure their safety and well-being.
A: You can update your availability at any time through your PawSwap account. Be sure to keep your calendar current to avoid any scheduling conflicts.
A: Yes, you can host pets even if you don't have a pet. This can be a great way to enjoy the company of pets without the full-time commitment.
A: If a host cancels on you, PawSwap will help you find an alternative host. You won't lose any PawPoints for the cancellation.
A: Yes, you can cancel a pet sitting arrangement. However, please provide as much notice as possible to the host. Frequent cancellations may affect your standing in the community and your ability to book future sittings.
A: You can read reviews and ratings from other members before choosing a host, if they’ve been rated, and each member is encouraged to arrange a meet-and-greet to ensure you feel comfortable with the host.
A: Your pet's profile should include: • Temperament: Friendly, shy, aggressive, etc. • Behavior: Likes and dislikes, any quirks • Training: Potty trained, follows commands • Special Needs: Medication, dietary requirements, routines • Social Preferences: Gets along with other pets, children, etc.
A: In the event your pet gets sick or injured while being hosted, the host should contact you immediately and take your pet to a vet if necessary. All members are encouraged to provide detailed emergency contact information and instructions for such situations.
A: Before confirming a pet sitting arrangement, you can arrange a meet-and-greet to ensure your pet and the host's pets get along. This can help prevent any conflicts and ensure a smoother experience for both parties.
A: If a host's pet damages your property, the host is responsible for covering the cost of the damages. Again, PawSwap encourages members to communicate directly to resolve these issues and recommends having pet liability insurance.
A: If your pet damages the host's property, you are responsible for covering the cost of the damages. PawSwap encourages open communication between members to resolve any issues amicably. It's also recommended to have pet liability insurance to cover such incidents.
A: To avoid being charged the average boarding rate, ensure that you have earned enough PawPoints to cover any services used before canceling your membership. Alternatively, you can purchase PawPoints to cover any deficit before canceling at a lower rate ($60/night).
A: Rejoining PawSwap at a later date does not exempt you from the charges incurred during your previous membership period. The charges are applied to cover the services already used. However, as a member, you can start earning PawPoints again immediately upon rejoining.
A: Yes, you will receive a notification before your credit card is charged. This notification will include a detailed breakdown of the charges based on the number of nights and the average boarding rate.
A: If you cancel your membership before earning the PawPoints and you have already used the service, your credit card will be charged the average boarding rate per night, $72/night, to cover your usage. This is agreed upon in the terms of use when you sign up for PawSwap
A: PawPoints are calculated based on the number of pets and the duration of the stay. Hosting multiple pets will earn you more PawPoints. Each pet is 120 PawPoints. The exact calculation is computed for you in the calendar when you select dates and number of pets.
A: If you need more than 240 PawPoints before you can earn them, you have the option to buy PawPoints. This ensures you can always search for a host for your pet when needed.
A: If you don't have enough Earned PawPoints, you can go up to 240 PawPoints (equivalent to 2 days) in "debt" against your Potential PawPoints. This allows you to have your pet watched even if you haven't earned enough points yet.
A: Earned PawPoints are the points you've earned by successfully hosting pets. These points can be used to have someone watch your pet(s).
A: Potential PawPoints are the points you accumulate based on the dates and number of pets you are available to host. These points become Earned PawPoints once you complete the hosting.
A: You earn PawPoints by hosting pets. When you select dates and the number of pets you can sit on your calendar, these dates show up as Potential PawPoints. Once you host the pet(s), the Potential PawPoints turn into Earned PawPoints in your account.
A: PawPoints are the currency used on PawSwap to exchange pet sitting services with other members. You earn PawPoints by hosting other members' pets, and you spend them when someone hosts your pet.
